Yes, renting does have its perks.

One being that when something breaks, you don’t have to find a DIY tutorial or buy any tools to fix it.

Because your landlord owns the space, they’re usually responsible for repairs. In order to start the process, you’ll need to submit a maintenance request.

Yes, it’s all very formal.
No, you can’t just shoot them a text.

You’ll want to keep a record of everything that breaks and is fixed (or not fixed) in your apartment to protect yourself after your lease is up.

What Is an Apartment Maintenance Request?

A maintenance request is essentially a formal notice to your landlord or property manager about a problem in your apartment that needs fixing.

First-time renters, take note: documenting apartment repairs keeps things transparent between you and the landlord, which can be helpful if you ever need to prove a repair was reported.

Here are some common maintenance issues that often require a tenant repair process:

• Plumbing Issues (ex. leaky faucets or pipes, clogged toilets, low water pressure, no hot water)

• Heating and Cooling Issues (broken HVAC system, no heat in the winter, no air conditioning in the summer, or thermostat issues)

• Appliance Problems (malfunctioning refrigerator, stove, dishwasher, oven, or microwave)

• Electrical Problems (flickering or burnt-out lights, outlets not working, electrical shocks, or tripping circuit breakers

• Pest Control Issues (roaches, ants, mice, or signs of an infestation like droppings and damage)

• Water Damage (leaky ceilings or walls, mold or mildew growth, water stains, or flooding)

• Safety Hazards (carbon monoxide leaks, gas leaks, smoke detector malfunctions, or fire hazards)

Submitting a maintenance request ensures the problem is documented and at the very least on schedule to be addressed. It establishes a clear communication channel between you and your landlord, which is essential for timely repairs.

Report everything that goes wrong in your apartment so landlords can’t blame you for their neglect.

When and How to Submit a Maintenance Request

Knowing how to submit a maintenance request can make all the difference between a speedy repair and a long wait. Here’s a quick guide on when and how to get started:

Timing Matters

Submit a maintenance request as soon as you notice an issue. Delaying might turn a small problem into a big one, which could also put a dent in your security deposit.

Methods for Submitting a Maintenance Request

Every apartment complex or landlord may have a preferred method for submitting maintenance requests. Check your lease or ask your property manager, but here are some common options:

• Phone Call: A direct call works best for urgent issues. Make sure to note the date, time, issue, and who you spoke to.

• Online Portal: Many landlords provide online portals where you can submit and track maintenance requests. These platforms can help you keep a record of all requests in one place.

• Email: For non-urgent issues, an email works great. Include a detailed description, photos if needed, and your contact information.

When the Landlord Doesn’t Respond to Your Maintenance Request

Sometimes, landlords can be a bit slow to act. If your landlord doesn’t respond within a reasonable timeframe (typically 24-48 hours for urgent issues and 1-3 business days for non-urgent ones), here’s what to do:

1. Follow Up: Resubmit your maintenance request or make another call. Sometimes, requests slip through the cracks.

2. Send a Formal Notice: If follow-ups don’t work, send an email or written notice to document your repair attempts. This serves as an official record and can help if things escalate.

3. Seek External Help: For serious cases (think safety hazards), you can contact local housing authorities or tenant advocacy groups.

What Not to Do When Submitting Maintenance Requests

Avoid these rookie mistakes to keep the tenant repair process smooth:

• Don’t Wait Too Long: Ignoring an issue until it’s urgent is a surefire way to make it harder to fix.

• Avoid Informal Channels: While texting might seem quick, avoid informal methods unless approved by your landlord. Use official channels like phone, email, or a portal whenever possible.

• Don’t Try to Fix It Yourself: While it’s tempting to DIY, handling complex issues can void lease agreements or make the problem worse. Stick to the proper maintenance request process!

Emergency Maintenance Requests vs. Non-Urgent Requests

Not all apartment maintenance requests are created equal. Knowing when a repair is urgent can help ensure your landlord prioritizes it:

• Urgent Repairs: These include gas leaks, burst pipes, and electrical hazards. For these, contact your landlord immediately—follow up with a written notice if you don’t get a quick response.

• Non-Urgent Repairs: Issues like a squeaky cabinet door or a minor wall crack fall under non-urgent requests. Submit these through standard channels and expect a response within a few business days.

Why Tracking Your Maintenance History Is Essential

Keeping track of every apartment maintenance request isn’t just good for your peace of mind; it’s also great for lease-end protection.

By documenting each repair, you can show evidence of issues that existed before you moved out, which can help protect your security deposit.

A few ways to stay organized:

1. Save Emails and Receipts: Keep a folder (digital or physical) of all maintenance communications.

2. Take Before-and-After Photos: Photos are proof if a problem isn’t fixed properly.

3. Use Your Lease as a Reference: Your lease might outline which repairs your landlord is obligated to handle. This can come in handy if disputes arise.

Knowing how to submit a maintenance request is key to a care-free renting experience.

With this guide, first-time renters can navigate the tenant repair process smoothly, ensuring their space stays functional and safe.

By staying proactive, following up on issues, and keeping a record of every request, you’re not only making your apartment livable but also protecting yourself for the long haul.

So next time something breaks?

Skip the YouTube tutorial and file a maintenance request. Your landlord’s got it covered—just be sure to use the right channels, keep it documented, and enjoy the perks of renting without the DIY stress!